I worked on my book all night last night, and left the software to upload overnight. This morning, the software said that there was an error uploading the images, so I tried reuploading. I watched the progress bar under the photos move, but then after the image was finished, it was moved back to the bottom of the list. The software went through the whole list and started over again from the first image. I restarted the software and tried to start over again but it picked up where it left off and kept doing the same thing. I really don't want to restart a new book... What can I do?

Upoad issue

Hello,
Your order may have been timing out on the upload. Please try again as we have expanded the time frame for an order upload to avoid such an issue.
If your error remains please contact service@albelli.com
Thank You,
Wayne

upload problem

it's now a couple of days I try to order my album. Still same problem : in the end 'upload problem'. Huge frustration. Please help.
Is there another way to order?
Ghislaine

Download failure

I have worked on my photobook for 3 months!!!! Last night i wanted to enter the last comments and t oorder my book. When i tried to open my album i was forced to download an important updated version.
When i clicked on the update i got an error message and the program closed. When i tried to open again i got a runtime error, and a message that i had to debug. Now i am no longer able to enter my album.

Abelli, i think you have made a big error with your update, as i understand several people are missing their info.

I have ordered for over € 100 from Albelli, so i expect a solution to this.

Looking forward to a reply.

Brigit van der Kraan

upload problems

I am having the exact same problem. Please help as I want to get my photobook done, but the software will not let me.

Bryan

Now it says failed to create

Now it says failed to create session?